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FAQ

Frequently asked questions

What is a custom made garment?


Custom made clothing are custom sewn to your order according to your specifications provided or selected by you. Custom made clothing are especially unique since they are sewn only for your order and your preferences and measurements.




Can I order a custom made garment based on Studio REN designs?


Of course you can! We are an original design studio and all of our designs are ours and your to order! You can choose each design from the Studio REN collection and we will try to remake it as similar to the original design as in our catalog (with the needed accommodations to fit your dream dress and fit). Unfortunately, sometimes it is impossible to recreate the dress exactly as in the catalog since not all fabrics used in previous collections are on the market constantly, therefor we need to change certain fabrics to the most similar fabrics available (subject to availability) or to the fabric you will love the most.




Can I order a custom made garment based on my idea/ pictures?


Yes you can! For your dream dress we can be inspired by your ideas and inspiration pictures to get the look and feel of the wanted dress. We will have a few steps towards your dream dress: 1. We will discuss your budget, needs for the occasion and we will take your measurements 2. We will start the process by making a sketch according to your idea and inspiration that will compliment your body and fit you best 3. We will choose fabrics and embellishments according to your budget and availability of fabrics and details 4. We will schedule fittings and start the sewing process 5. After having the dress fitted perfectly, you will pick it up and enjoy your dream gown




What kind of custom made garments can I order?


Studio Ren will design and sew a custom garment for any event that you can think of! Studio Ren are designing Wedding Dresses, Prom Dresses, Bridesmaid Dresses, Homecoming Dresses, Mother Of The Bride Dresses, Plus Size Evening Dresses, Formal Dresses, Graduation Dress, Quinceanera Dresses, Party Dresses, Evening Gowns, Semi Formal Dresses, Ball Gowns, Cocktail Dresses, Black Tie Dresses, Graduation Dresses For any of your special occation: Wedding, Bat Mitzvah, Quinceanera, Baby Shower, Prom, Bridal shower, Prom etc'




How do I choose the fabrics for a custom made garment?


Together, we will choose the right fabrics that will compliment your body and at the same time will perform the closest result to your wanted dream dress.




How long does it takes to sew a custom made garment?


A custom made dress takes more time to sew since it is made and fitted especially for you. After taking your measurements, the sewing process can take between 3 to 6 months of sewing and fittings. Therefor, time should be taken into consideration when you are planing on ordering a custom made dress from Studio REN (at our studio or online).




What is Made To Order (MTO)?


Made to order items are item that are sold from the online store, but are still available for costumers. After ordering MTO with the wanted size, we prepare the garment especially for your order. PLS NOTE! MTO items are not custom made and are not sewn to your specific measurements. They follow the general universal measurements and do not follow personal accommodations.




Payment Method


All items (including custom made to order garments) will be fully paid upfront by PayPal or a direct money transfer.




Fitting Chart


As all of our garments are hand-sewn and custom tailored, the finished garment may vary by about 1 inch (2-3 cm) in either direction of the specified measurements. It is customary, for most, to have minor alterations to get a perfect fit. For the closest fit to your body , we recommend you measure yourself according to our instructions and order the size that fits you best according to our size chart as below:




How do I take my measurements in order to purchase the correct size?


Pls follow the instructions as below to understand the correct measurements method we use for Studio REN garment measuring: Key Points For Your Attention Before Measuring: 1. Your dress size measurements should be taken while wearing undergarments similar to the ones you will wear with your desired garment. 2. Wear no shoes when measuring. 3. Stand with your back straight, keep your head up, relax your arms, and down at your sides. 4. Your bust size IS NOT your bra size




Shipping Policy


We offer shipping inside the US and Canada with registered air mail or economy express or Express service. For all shipping methods you will receive a tracking information associated with the your item and you’ll be able to track them online. For made to order items, please allow 7-28 days for us to process and create your order. Processing time is required for us to create your order and prepare it for shipping.




Return- How/ When can I return an item?


Please note that all Studio REN's itmes are hand made once order is received. Therefore, everything is considered "Made to order" and can not returned, exchanged and sales are final with no exceptions.
Pls note it's the buyer responsibility to know hers correct measurements and choose the correct size according to the size chart. Pls feel free to contact if you have any question regarding the sizing.
Pls note alterations may be required locally for a perfect fit once your garment is received.

However, We do offer free alterations if there is any mistake from our end- You must contact us within 72 hours of receiving your item and provide a photo to be eligible for free adjustment. This deadline cannot be extended! Buyer is respobsible for the shipping back fee and providing a tracking number for the package.




Refund- How/ When can I return an item?


Since all itens are Made To Order, all items are not returnable/ refundable or exchangeable.




Can I cancel/ return a custom made order?


Items that are based on your measurements, choice of fabrics and customizations are not returnable/ refundable or exchangeable.




How much do I pay for shipping?


Shipping cost will depend on your location and it’s already included in the final shipping costs and fees.




Alterations for Online Custom Bridal Gown


Although we work closely with your measurements to get the perfect fit, as with any Wedding Dress, you should always anticipate some alterations with your local tailor. You are financially responsible for standard alterations after you receive your custom made dress.





SHIPPING POLICY

We offer shipping inside the US and Canada with registered airmail or economy express or Express service. 

For all shipping methods, you will receive tracking information associated with your item and you’ll be able to track them online.

For made to order items, please allow 1-8 week for us to process and create your order. Processing time is required for us to create your order and prepare it for shipping.

RETURN POLICY

Please note that all Studio REN's items are hand made once the order is received. Therefore, everything is considered "Made to order" and can not be returned, exchanged and sales are final with no exceptions.

PAYMENT METHOD

All items (including custom made to order garments) will be fully paid upfront by PayPal or a direct money transfer.

WHOLESALE INQUIRIES

For Wholesale inquiries pls contact us at Studiorenofficial@gmail.com

FOR MORE QUESTIONS PLEASE CONTACT US