FAQ
Frequently asked questions
What is a custom made garment?
Custom made clothing are custom sewn to your order according to your specifications provided or selected by you.
Can I order a custom made garment based on Studio REN designs?
Of course you can! We are an original design studio and all of our designs are ours and your to order!
Can I order a custom made garment based on my idea/ pictures?
What kind of custom made garments can I order?
Studio Ren will design and sew a custom garment for any event that you can think of!
How do I choose the fabrics for a custom made garment?
How long does it takes to sew a custom made garment?
What is Made To Order (MTO)?
Payment Method
Fitting Chart
How do I take my measurements in order to purchase the correct size?
Shipping Policy
Return- How/ When can I return an item?
Pls note it's the buyer responsibility to know hers correct measurements and choose the correct size according to the size chart. Pls feel free to contact if you have any question regarding the sizing.
Pls note alterations may be required locally for a perfect fit once your garment is received.
However, We do offer free alterations if there is any mistake from our end- You must contact us within 72 hours of receiving your item and provide a photo to be eligible for free adjustment. This deadline cannot be extended!
Refund- How/ When can I return an item?
Can I cancel/ return a custom made order?
How much do I pay for shipping?
Alterations for Online Custom Bridal Gown
Although we work closely with your measurements to get the perfect fit, as with any Wedding Dress, you should always anticipate some alterations with your local tailor.
SHIPPING POLICY
We offer shipping inside the US and Canada with registered airmail or economy express or Express service.
For all shipping methods, you will receive tracking information associated with your item and you’ll be able to track them online.
For made to order items, please allow 1-8 week for us to process and create your order. Processing time is required for us to create your order and prepare it for shipping.
RETURN POLICY
Please note that all Studio REN's items are hand made once the order is received. Therefore, everything is considered "Made to order" and can not be returned, exchanged and sales are final with no exceptions.
PAYMENT METHOD
All items (including custom made to order garments) will be fully paid upfront by PayPal or a direct money transfer.
WHOLESALE INQUIRIES
For Wholesale inquiries pls contact us at